If it is a loose cable only, you will need one of these to connect the Quickstart cable. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. However, I do not have any of the specified wall sockets available. If you look into the back of your Hub, you'll see a port. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Turn on and start the hub. on 27-01-2023 17:22. )In this video, I am showing the sta. See where this Helpful Answer was posted. 2. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. SpeedPlaced an order and the lady said we were eligible for quick start self installation. 1 ACCEPTED SOLUTION. Choose the best spot for your wifi hub. I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. I ave attached the picture of - 5258910. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Subscribe to RSS Feed; Mark Topic as New;. 2020 = £1,191,76. Options. The pre-install team number is 0800 052 1734. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Fibre Areas only. Step 2 Plug the cables into the Hub Screw the white cable with the black tab firmly in the Hub. Can anyone help? - 5374447. I assumed - 5381512. We have the quickstart pack but sadly cannot get broadband set up and working. A photo would be helpful if possible. The cables from the external box lead to a Bt open reach socket and a blank socket. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. There is a special free number to call or wait 2 or 3 days for a VM staff member to get to your post. Tried the virtual assistant but it didn’t prove helpful. Good luck . . In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. The total REN (ringer equivalence number) of devices you can connect to TEL1 on the VM hub is 3. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. on 31-12-2021 10:47. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Up to speed. Broadband only; Fibre broadband; Switch broadband; Gigabit. . I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Is it necessary to plug the cable to socket for having wifi, if so what can I. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. Browse Virgin Media Virgin Media Community. Choose the best spot for your wifi hub. . We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Hi I’ve order virgin for the quick set up as it game me that option but I have been looking online and I don’t have the virgin socket I’m just wondering if I’ll need to pay to have that installed thanksHI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. So could you please help me on this . Tried looking but can't see a way to book an engineer for this? Thanks. A Virgin Media Wall socket is where the magic of the internet comes into your home, directly from Virgin Media, your ISP. 1 [or 192. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. Subscribe to RSS Feed; Mark Topic as New;. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. 29-12-2022 20:58 - edited 29-12-2022 21:00. Screwless Faceplate. 01-02-2023 10:59 - edited 01-02-2023 11:00. I’ve received my QuickStart package to find I do not have a compatible wall socket. Virgin Media Community. Kenneth. on a domestic hub you look at the values thus. It's true that. 39K;Solved: Hello I have a problem as my wall socket cable does not fit my actual wall socket. . Re: No wall socket. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. I cannot find a Virgin wall socket within my flat. Hi, I just moved to a new house and got my virgin media kit today. But I have no Virgin Media Wall socket in my house. I don't longer work there. Call the pre-installation and delivery team on 0800 052 1734. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. on 06-03-2023 09:36. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). TV. The other is marked TV, & this is used for TV & Broadband. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). Please help - 5208212. Tudor. . (I did this video to help/guide new engineer as I did not find any for my self when I started. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. Cihank617. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . It seems that I need an electrian to install a wall socket. Ordered VM broadband and was recommended by the website to select the self quick install option. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Stay safe online. No virgin media wall socket. on 27-01-2023 17:22. Re: No Virgin media wall socket. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket; Options. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. We just moved in to a new house which already had a virgin wall socket, got the Wi-Fi set up fine, when I’ve gone to connect the TV box I’ve realised the wall socket is on the other side of the room from where the telly is and there is no way I can plug it into there for it to then reach the tv and due to the room layout/furniture can’t move the TV. But I have no Virgin Media Wall socket in my house. I currently reside in a rental property, so I assume that I'll need to get in contact with my landlord first to make sure they're happy about someone coming out to ins. Failing this. 4. Re: Moving virgin media wall socket. The cable going in will be a double “shotgun barrel” type cable. The previous tenant had virgin - 4955543 Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Hi, I have ordered a self installation kit for broadband and landline. Turn on and start the Box. It allows your computer to send information along your network. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Tuning in. Hi @bingoman000. I don't longer work there. Subscribe to RSS Feed; Mark Topic as New. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. That is a rooftop aerial outlet for Freeview TV. Connecting Laptop to Ethernet through ethernet wall sockets in Networking and WiFi Friday Installation: Wall socket issue in QuickStart, set up and connections Friday TopHi all, Just received my self install hub 3 kit and can't seem to find a wall socket to plug the cable into. many thanks. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. on 20-08-2022 22:47. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches vi. You can also check for a loose cable as not all properties have a socket. Ordered VM broadband and was recommended by the website to select the self quick install option. You might like to try giving full details here first to get some advice. It has two outputs on the left of the wall box. on 15-04-2023 16:54. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Subscribe to RSS Feed; Mark Topic as New;. 3. Entertain me; Broadband Deals. Options. The cables won’t attach to the wall socket which looks mangled. on 04-02-2023 11:17. I have received my package 2 days ago but I can't complete the set up due to a lack of a Virgin Media wall socket. Virgin Media Community; Broadband; QuickStart, set up and connections; Wall socket cable does not fit; Options. I don't even know what to do with it either. I have only got one rectangular shaped white socket. Next, connect the power cable. You dont need a new router just for the test the Computer will connect directly. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Account - Mobile. 19-01-2023. Package arrive today and realized I don't have a VM wall socket to. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 4 Connect the powerCall the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726Sky Q can use the Virgin Media broadband service over wifi. Getting Connected with Virgin Media is easy when you have a wall socket. Thank you for the tel no. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. A network adapter – you’ll need this for every computer you want to connect. Call the Pre-installation and delivery team on 0800 052 1734. I’ve just received my quick start package. Should’ve checked this before I ordered. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I will pop you a PM across now, please keep an eye. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We would like this to be re-located please into our living room on ground floor. So yes, following many takeovers, this is now your Virgin Media connection. So our coaxial cable snagged on some furniture and seems to have pulled some bits off the wall socket. I think there’s something missing to the Virgin Media wall socket in my flat. We have the quickstart pack but sadly cannot get broadband set up and working. Mark as New; Bookmark this message;. No Virgin media wall socket JakeDobinson. called the delivery team and they managed to book a technician for me. Call the Pre-installation and delivery team on 0800 052 1734. SpeedHi, I switched through a comparison site but it didn’t mention that I’d need a Virgin wall socket pre installed! I’ve received my self install kit but obviously only have a phone socket. Switched On Families. Hi there. Subscribe to RSS Feed; Mark Topic as New;. TV, FM and DAB combinations available. VM BB TV Landline. Delivery 7 days a week. on 25-09-2022 15:41. 19 minutes ago. VM's phone service is provided from a telephone connection point on the back of the VM hub (which replaces the old 'telephone master socket'). Virgin Media; My Virgin Media. I can only find the TV socket. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Plug into the Hub. Not had any success calling. . Thank you for your post. 1 ACCEPTED SOLUTION. on 14-09-2022 12:00. 168. QuickStart, set up and connections. If your query arises from a switchover process by VM to a 21CV phone-via-router connection from the back of the hub, then VM should offer to modify your phone wiring free of charge so your existing phone extension sockets still work in the same way. 2. Connections to Virgin Media equipment are clearly marked in both cases. Could an engineer be arranged to install please as my account is due to go live today. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023This video will show you how to install a Virgin Media extension cable. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Hi! New to the UK and just moved into our first home here. Subscribe to this message's RSS feed. Virgin Phone Switchover. Not able to set up my broadband. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. look forward to at least 5 weeks before you are connected . QuickStart, set up and connections. Let me know how you get on! Kind regards, SerenaThe phone has been plugged into a wall socket and was working fine for years. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. V6. Plug the cables into the hub. VM BB TV Landline. Account - Cable. We're here to help. Sign in . Please help. on 12-01-2023 10:45. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. Virgin Mobile. There must have been a previous installation or you would not have been offered a self install. I cannot find a Virgin wall socket within my flat. 0 Kudos. Options 2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. Old Virgin Media box and poor signal. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. - 5250024Re: No Wall Socket for Quickstart. But the metal isolator box looks like it might be the wrong way around. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. See where this Helpful Answer was posted. Discover how Virgin Media services are installed. See where this Helpful Answer was postedI've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. 68K; 345; 502; Alex_RM. I’ve located the cable, and socket, but it seems to be the wrong type (it won’t let me upload a picture due to file size), it looks like an Ethernet port with a slideable cover, nothing like the ones shown in the QuickStart guide. Virgin Media. All the wall sockets I can see are for BT. Simply instruct the engineer who comes to install your equipment that you'd like an access point in your lounge. I just got Virgin Media kit and read all information carefully and checked - 5200805You can book a technician either by phoning customer support, or waiting for staff to reply here. Call the pre-installs team on 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Explain what needs to be done and book an engineer visit. No wall socket. on 05-04-2023 09:20. I wanted to check with people on here before trying to get an engineer in, just. Tudor. No VM wall socket in QuickStart, set up and connections 02-08-2023; Self install M500 plan but new property has Openreach phone socket? in Networking and WiFi 23-07-2023; Ordered QuickStart as I was eligible, now found out I need a wall socket. )In this video, I am showing the sta. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; FTTP New User Install Experience in QuickStart, set up and connections 2 weeks ago; No vm wall socket in QuickStart, set up and connections 3 weeks ago; Can't find wall socket in QuickStart, set up and connections 3 weeks agoHello, I am currently at the stage where I need to connect the red wall socket cable to the VM wall socket. Nip off one RJ11 plug and pass the cable through the hole in the wall for connection to the NTE5 socket, the remaining RJ11 plugs directly into the Hub. I am attaching photos of what i can find in. Failing this. I would love to help you get your service installed. Options. For more information please visit:I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. 52. Subscribe to RSS Feed;. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Browse Virgin Media Virgin Media Community. No vm wall socket. However I m not able to find the virgin Media wall socket in my room. Networking and WiFi. Virgin Media Community: Broadband: QuickStart, set up and connections: No wall socket found! Options. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Discounts, coupons and cashback: 2019 = £1,443. 9. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. If you don't have the cabling then call the pre-installs team on 0800 052 1734. But I have no Virgin Media Wall socket in my house. We have tried plugging it into the only box we found it would fit but no luck. In response to Jonny-M. Got my virgin media self install kit but I don't have a virgin socket. I've had telewest for a few months now, I have broadband and two set top boxes for the TV. You only need to go into modem mode for a few minutes while you run the tests. . on 01-12-2022 11:22. VM will usually only supply a Quickstart to a property that had VM previously. The box and cables may have been removed by the previous occupiers. Getting Connected with Virgin Media is easy when you have a wall socket. Hi, I’m moving into a new property and was told the property was eligible for quick start as it has the sockets installed. Turn on your TV and get connected. My Virgin Media App. . but I believe if the system has allowed self install VM has been installed in the past . Reply. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Re: Wall socket. However the wall. 9. Or wait here a day or two for a VM Mod to pick this up. Virgin Media Community; Broadband; QuickStart, set up and connections; No virgin media wall socket; Options. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. 3. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. TiVo. 63K; 3. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Options. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. It is actually a VM box but a very old one, even though it was still in use just over a month ago. Provides a range of audio and video signal connections. Sign in . Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. The good news is that Stephen has done a series of three genuinely useful and informative videos – charting everything from the Headend (data centre) sites to their DOCSIS Hybrid Fibre Coax Fibre-to-the-Premises ( FTTP) based broadband lines at a high level. Turn on and start the Box. on 03-12-2022 10:11. We have a virgin media wall. . My Virgin Media App. Dave. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. I don't work for Virgin Media. YNAB enthusiast and extreme coupon-er. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). 15 March 2021 at 12:49PM. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Take a look outside where the incoming cable is. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Tudor. We have tried plugging it into the only box we found it would fit but no luck. #2. Tudor There are 10 types of people: those who understand binary and those who don't and F. Virgin. Everything you need is posted to you. However the wall socket doesn’t have the correct connection for the cable with the hub. It has two outputs on the left of the wall box. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall. How about using a 10m RJ11 to RJ11 telephone cable. However, I do not have any of the specified wall sockets available. I don't have a virgin media wall socket and this is stressing me out. I assumed the kit plugged into the phone socket like my other broadband provider (Sky). Dave. No virgin wall socket in my house. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Mobile Your Account. All. Very Insightful Person. Virgin Media;. The wall box may be branded with the logos of an old cable TV company (not VM). These enter my house via an air brick/vent very close to. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Community; Volt. Phone. Browse Virgin Media Virgin Media Community. It's true that. Networking and WiFi. Aug 8, 2019. Home Phone. The box and cables may have been removed by the previous occupiers.